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Delivery Information
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We usually use one of three National Carrier Companies all of whom require a signature on delivery, therefore we will be unable to complete a delivery without said signature. We will endeavour to deliver your order during normal working hours within 1 business day from receipt of the order if we receive your order before 5pm. If your order is received after 5pm, we will endeavour to deliver the order within normal working hours within 2 business days. Orders received on Friday evenings, Saturdays and Sundays will be delivered on Tuesday. If your item is not in stock, we will back order for you, no delivery charge will be made for back ordered items. Should you wish to cancel your order if you would rather not wait please contact us within 24 hours of receiving the order acknowledgement.
We deliver to all of Mainland UK, at our standard rate, Northern Ireland and the Isle of Wight, the Scottish Islands, Isle of Man, Channel Islands and Isles of Scilly are subject to additional charges and these will be confirmed by calling 08452 572612. NB - A limited number of remote postcodes are subject to an additional delivery charge.
Exclusions: Some items such as furniture, electrical or special orders may have a longer delivery lead-time as detailed alongside the product description. Due to health and safety reasons, furniture is unable to be delivered to premises above the first floor where no lift access is available.
A nominal delivery charge of £5.99 excluding vat (our standard delivery charge) will be made on all orders under £50 excluding vat, unless authorised on account.
Shortages All shortages need to be reported within 24 hours of delivery.
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